Shipping policy

Shipping Policy

📦 Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Orders placed over a weekend will begin processing the following Monday.

Once your order has shipped, you'll receive a tracking email so you can follow its journey to you.

 

 

🚚 Shipping Options

We currently offer two shipping methods within the United States:

  • Standard Ground Shipping (via USPS or UPS):
    Estimated delivery in 5–7 business days.
    → Free on all orders over $30.

  • Upgraded shipping is available upon request!
    Please note: The 2-day estimate applies to the shipping time only and does not include our 1–3 day processing window.

Due to occasional carrier delays, tracking updates and delivery times may vary slightly — thank you for your patience.

 

 

🌍 International Shipping

At this time, orders placed through our website are only available for shipping within the United States.

If you’re located outside the U.S. and would like to order, please contact us at info@nikianaoils.com — we’ll be happy to help you find the best way to enjoy the benefits of our products, no matter where you are.

 

 

Please keep in mind:

  • Delivery dates are always estimates, regardless of the shipping method selected.

  • Shipping fees are non-refundable, even in the case of delays.

  • To avoid issues, please double-check your shipping address before finalizing your order.

  • If a package is returned due to an incorrect or incomplete address, we are unable to reship automatically. A new shipping fee will be required to send the order again to the correct address.

Damaged Items

We take great care in packing your order with love and intention to ensure it arrives safely. However, if your package is damaged in transit, please notify us as soon as possible so we can make it right.

To help us assist you quickly, please:

  • Contact us within 48 hours of delivery

  • Include photos of the damaged item(s) and the original shipping box/packaging

Once we receive the details, we’ll begin working on a solution for you right away.

 

 

Lost or Stolen Packages

Once your order leaves our hands, it’s in the care of the shipping carrier — but we’re still here to support you.

If your package is lost or marked as delivered but not received:

  • Please first reach out to your local post office or carrier to investigate.

  • We’re happy to assist in any way we can from our end, but please note we are not responsible for lost or stolen packages once they have been scanned as delivered.

We know this can be frustrating, and we’ll always do our best to guide and support you through the process.